Refund Policy

This refund policy is part of and should be read in conjunction with our Terms of Service.

The services available for purchase from ruibetencourt.com are made to the customer’s specifications and/or clearly personalized, and therefore exempt from the normal distance and online selling regulations.

By placing an order with ruibetencourt.com, including, but not limited to, via any of our email addresses, you agree that our services are not refundable nor eligible for return or exchange at the point of placing your order, whether or not payment is taken at the same time.

In the case where you have placed an incorrect order, you have 24 hours from the moment of purchase to communicate the same to us by emailing rui@ruibetencourt.com with the subject line “Cancellation,” upon receipt of which we may decide, at our sole discretion and under no obligation whatsoever, to issue you either a full or partial refund of the purchase price, providing payment has already been taken and received by us. Should payment, for any reason, not have taken place within the 24-hour period after placing your order, you agree that you will not take any steps to cancel nor withhold payment by any means. In the case of a partial refund, the part retained by us shall be specified at our sole discretion and in respect of any work undertaken up to the point of your notice of cancellation, or in lieu of additional work not accepted by us owing to receipt of your order.

We may, but are not obligated to, waive any part of our terms, at our sole discretion, on a case-by-case basis. Any waiver by us of these or any of the conditions specified in our Terms of Service shall not, on any basis, constitute an agreement to waive them again, neither in the future nor on a retroactive basis, nor will it constitute any change to our terms.

To the extents specified by the relevant regulations, this policy does not affect your statutory rights.

For further information about our refund policy or any of our terms, please email us at rui@ruibetencourt.com.